Frequently Asked Questions
Everything you need to know about your pro audio gear
What is the standard shipping time for amplifiers and speakers?
Most in-stock items ship within 1-2 business days. Transit times typically range from 3 to 7 business days depending on your location within the continental United States.
Do you offer a warranty on your electronic components?
Yes, all new Carvin Audio products come with a limited 1-year warranty covering defects in materials and workmanship to ensure your gear performs at its best.
What is your return policy if I am not satisfied with my purchase?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your equipment, you can return it within 30 days of the shipping date for a refund, minus shipping costs.
Are your products compatible with international power standards?
Many of our modern amplifiers feature universal switching power supplies (100V-240V). Please check the specific product specifications page to confirm compatibility for your region.
How can I track my order once it has been placed?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Do you provide technical support for gear setup?
Absolutely. Our expert support team is available via email and phone to assist you with wiring configurations, troubleshooting, and getting the most out of your audio system.